Shipping policy

This Shipping Policy applies to orders shipped to eligible addresses within the United States.

Shipping Coverage

Earthlayers currently ships only to addresses within the United States. Orders are fulfilled and shipped from a U.S.-based fulfillment center.

Available shipping methods and destination eligibility will be confirmed at checkout. We reserve the right to refuse or cancel an order if we cannot deliver to the address provided. If we cancel a paid order for this reason, we will refund the applicable amount to the original payment method.

Shipping Costs

We currently offer FREE standard shipping on all orders.

Any applicable shipping charges for expedited shipping or other special delivery options, if available, will be clearly displayed at checkout before you submit your order.

Order Processing

In-stock orders are typically processed and prepared for shipment within 3 to 7 business days after payment and order verification, unless a different processing timeframe is stated on the product page.

Business days exclude Saturdays, Sundays, and U.S. federal holidays. Processing time is separate from carrier transit time and begins after the order has been accepted and payment has been successfully confirmed.

Processing may take longer because of:

● payment or fraud-verification reviews;

● incomplete or incorrect shipping information;

● inventory discrepancies;

● unusually high order volumes; or

● events outside our reasonable control.

If we cannot ship an order within the timeframe stated when the order was placed, we will notify you and, where required by applicable law, provide the option to accept the delay or cancel the affected unshipped items for a refund. Federal rules generally require online sellers to have a reasonable basis for advertised shipping timeframes and to obtain the customer’s consent to a delay or refund the unshipped merchandise when that timeframe cannot be met.

Preorders

Preorder products are not available for immediate shipment. Unless otherwise stated, full payment is collected at checkout.

Current preorder products are estimated to ship in October 2026. This is an estimated shipping timeframe and not a guaranteed delivery date.

If the estimated shipping timeframe changes materially, we will contact you using the email address provided with your order. Your options regarding delays, cancellations, and refunds are described in our Return and Refund Policy.

Delivery Estimates

After an order has been transferred to the shipping carrier, standard delivery is currently estimated to take 3 to 5 business days.

Processing and delivery estimates are separate. For example, an in-stock order may require:

● 3 to 7 business days for processing; plus

● approximately 3 to 5 business days for carrier delivery.

Delivery estimates are not guaranteed. Actual delivery time may be affected by the destination, carrier operations, severe weather, service interruptions, peak shipping periods, or other circumstances outside our reasonable control.

Tracking Information

When tracking is available, we will send a shipping-confirmation email containing the tracking information associated with your order.

Tracking information may require additional time to update after the carrier receives the package. You are responsible for monitoring the tracking information and making reasonable arrangements to receive the shipment.

Shipping Information

You are responsible for providing a complete and accurate shipping address at checkout.

Earthlayers is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

If you discover an address error, contact support@earthlayers.com immediately. Address changes are not guaranteed after an order has entered processing or fulfillment.

If a package is returned to Earthlayers because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, you may be responsible for any additional shipping charges required to resend it. Original shipping charges may not be refundable.

Lost or Delayed Shipments

If your tracking information has not updated for an extended period or your package has not arrived within the estimated timeframe, contact support@earthlayers.com with your order number.

We may ask you to contact the shipping carrier, confirm your shipping address, or provide additional information so the shipment can be investigated.

A carrier delay does not automatically qualify an order for a refund while the shipment remains in transit. Any refund or replacement will depend on the investigation, the circumstances of the shipment, our applicable policies, and applicable law.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

1. check the delivery area and surrounding property;

2. confirm the shipping address on your order;

3. check with household members, neighbors, building management, or reception staff; and

4. contact the shipping carrier.

You should then contact Earthlayers promptly with your order number and relevant tracking information. Claims involving packages marked as delivered will be reviewed based on the available information and are not automatically eligible for a refund or replacement.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order promptly after delivery.

An item that arrives damaged or defective, or an order containing missing or incorrect products, must be reported within 48 hours of the carrier-recorded delivery time.

Evidence requirements, claim procedures, and available remedies are described in our Return and Refund Policy.

Contact and Support

For shipping, delivery, tracking, or preorder questions, contact:

Earthlayers
 Email: support@earthlayers.com
 Telephone: +1 929 242 8734

We aim to respond within 2 business days.