Refund policy

This policy applies to orders shipped to addresses within the United States.

For questions or requests regarding preorders, cancellations, returns, exchanges, refunds, or damaged items, contact Earthlayers at support@earthlayers.com.

Preorders and Cancellations

Selected Earthlayers products are offered for early-bird preorder and are not available for immediate shipment. Unless otherwise stated, full payment is collected at checkout.

Current preorder products are expected to begin shipping on November 15, 2026. This is an estimated shipping timeframe and is not a guaranteed delivery date.

You may request cancellation of a preorder before it enters processing or fulfillment. Cancellation requests are not guaranteed once processing or fulfillment has begun. If the preorder has already shipped, the return and exchange requirements below apply.

If the estimated shipping timeframe changes, we will contact you using the email address provided with your order. If we cannot ship within the timeframe stated when your order was placed, you may accept the revised shipping timeframe or cancel the affected unshipped preorder items for a full refund.

If Earthlayers is unable to fulfill a preorder, we will cancel the affected items and refund the amount paid for those items to the original payment method.

Returns and Exchanges

You may request a return or exchange within 7 calendar days of the carrier-recorded delivery date.

For returns or exchanges based on personal preference, change of mind, or another reason not caused by an Earthlayers error, you must arrange and pay for return shipping, and a separate 10% restocking fee applies, as explained below.

To qualify for a return or exchange, the product must be:

  • unused and unwashed;

  • undamaged and in its original condition;

  • returned with all pieces, components, and accessories;

  • returned in its original product packaging and protective materials; and

  • accompanied by the applicable order number or proof of purchase.

Dinnerware sets and bundles must be returned or exchanged as complete sets unless Earthlayers approves a partial return or exchange in writing.

To request a return or exchange, contact support@earthlayers.com within the applicable 7-day period and provide:

  • your order number;

  • the product you wish to return or exchange; and

  • the reason for the request.

If your request is approved, Earthlayers will provide return or exchange instructions and confirm the applicable return address. Exchanges are subject to product availability.

The approved return package must be delivered to the shipping carrier and receive a valid carrier acceptance scan within 7 calendar days after Earthlayers sends the return authorization and instructions.

Products sent without prior authorization, sent to an unauthorized address, or shipped after the applicable deadline may be refused and may not qualify for a refund or exchange.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged or defective, or if your order contains a missing or incorrect item, you must contact support@earthlayers.com within 7 calendar days of the carrier-recorded delivery date.

Your claim must include:

  • your order number;

  • clear photographs of the affected product, where applicable;

  • photographs of the exterior shipping box;

  • photographs of the interior packaging and protective materials; and

  • a clear photograph of the shipping label.

Do not discard the affected product, shipping box, or packaging materials until your claim has been reviewed. Earthlayers may request additional photographs or information reasonably necessary to investigate the claim or submit a claim to the shipping carrier.

Natural variations in glaze color, pattern, texture, speckling, shape, dimensions, and finish generally are not considered defects.

If a claim is approved, Earthlayers may, at its sole discretion and subject to applicable law:

  • replace the affected product;

  • refund the applicable amount; or

  • provide another appropriate resolution.

If Earthlayers requires an approved damaged, defective, or incorrect product to be returned, we will provide return instructions and cover the authorized return-shipping cost. Earthlayers will also cover shipping for any replacement sent to resolve an approved claim.

No restocking fee applies to approved claims involving damaged, defective, missing, or incorrect items, or returns caused by an Earthlayers error.

Return Shipping

For returns or exchanges based on personal preference, change of mind, or another reason not caused by an Earthlayers error, you are responsible for arranging the return shipment, purchasing the return-shipping label, and paying all return-shipping costs.

These return-shipping costs are separate from the 10% restocking fee described below.

Original shipping and handling charges paid at checkout are non-refundable unless:

  • the product arrived damaged, defective, missing, or incorrect;

  • the return resulted from an Earthlayers error; or

  • reimbursement is required by applicable law.

You are responsible for packing returned products securely using the original packaging and protective materials.

You remain responsible for returned products until they are received by Earthlayers. We strongly recommend using a trackable and insured shipping method.

Earthlayers is not responsible for returned products that are lost or damaged during return shipping because of inadequate packaging, improper handling, or the shipping carrier.

Returns sent with postage due, cash-on-delivery charges, or other unauthorized charges may be refused.

Return Address

After receiving return authorization from Earthlayers, please send your approved return to the following address, unless otherwise instructed by our customer support team:

Earthlayers — LA-7 Return Warehouse
C/O 4705 Walker Ave
Ontario, CA 91762
United States

Please contact support@earthlayers.com for return authorization and instructions before shipping any items to this address.

Restocking Fee

For approved returns or exchanges based on personal preference, change of mind, or another reason not caused by an Earthlayers error, a 10% restocking fee applies.

The fee is calculated using the amount actually paid for the returned items after discounts or promotional credits, excluding taxes and shipping charges.

For an approved return, this fee will be deducted from the refund. For an approved exchange, the applicable fee must be paid before the exchange is processed.

The restocking fee is additional to the return-shipping costs paid by the customer.

No restocking fee applies to:

  • approved claims involving items that arrived damaged, defective, missing, or incorrect;

  • returns or exchanges caused by an Earthlayers error; or

  • cancellations eligible for a full refund under the Preorders and Cancellations section.

This restocking fee applies only to orders placed after this provision is published on our website. It does not apply retroactively to earlier orders or limit any mandatory consumer rights.

Refunds

After receiving and inspecting your return, Earthlayers will notify you whether the return and refund have been approved.

Once our customer support team has reviewed and approved your refund, Earthlayers will issue the refund to your original payment method within 7 calendar days.

The refund amount will be based on the amount actually paid for the returned product after discounts or promotional credits.

For eligible personal-preference or change-of-mind returns, the applicable 10% restocking fee will be deducted from the refund. Any applicable non-refundable original shipping and handling charges paid at checkout will not be refunded.

Customer-paid return-shipping costs are not reimbursed unless the return resulted from an approved damaged, defective, or incorrect item claim, an Earthlayers error, or reimbursement is required by applicable law.

Earthlayers may reject a return or reduce the refund, where permitted by applicable law, if the product:

  • has been used, washed, altered, or damaged;

  • is incomplete;

  • is missing required packaging, pieces, or components;

  • was damaged during return shipping because of inadequate packaging; or

  • otherwise does not meet the requirements of this Policy.

After Earthlayers issues an approved refund, your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • used or washed products;

  • incomplete dinnerware sets or bundles;

  • products damaged after delivery through misuse, accidents, improper handling, or failure to follow care instructions;

  • products missing original packaging, pieces, or components;

  • products returned outside the applicable deadline without prior written approval; and

  • products clearly marked Final Sale at the time of purchase.

A Final Sale designation does not limit rights relating to products that arrive damaged, defective, missing, or incorrect, or any rights that cannot lawfully be excluded.

Mandatory Legal Rights

Nothing in this Policy excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded, restricted, or modified under applicable law.

Contact

Earthlayers
Email: support@earthlayers.com
Telephone: +1 929 242 8734
Business Hours: 9:00 AM–6:00 PM on business days (Monday–Friday).